We are open to serve you, answer questions or schedule an appointment during the following hours:
Tuesday: 8 a.m. – 6 p.m.
Wednesday: 8 a.m. – 3 p.m.
Thursday: 2 p.m. – 8 p.m.
Friday: 8 a.m. – 3 p.m.
Appointments
We attempt to schedule appointments that are most convenient for you and that fit your personal schedule. We respect our patients’ time and make every effort to remain on schedule. Some visits are more complicated than initially anticipated, and emergencies may arise that could delay us. If we are significantly delayed, every effort will be made to notify you beforehand, so you may choose to come later or reschedule. If you are going to be late, we ask that you please notify us. If you are significantly delayed, your scheduled treatment may be modified or you may be asked to reschedule your appointment.
Because we reserve time exclusively for each patient, we ask that you make every effort not to change your reserved dental appointment. If you find that you cannot keep your scheduled appointment, we require a minimum 48 hours notification. This allows your reserved time to be made available for other patients. To notify us of any change, please call our office during business hours or leave a message in our appointment voice mailbox, which is time and date stamped for your convenience.
We understand that there are unforeseen circumstances that cause reserved appointments to be missed without 48 hours notice; we certainly want to make provisions for this within our policy. In order to make this provision, as well as to maintain the most efficient schedule for our patients, our Appointment Policy is as follows:
- One broken appointment (without a 48 hours notification) is allowed per patient within a 6-month period.
- Subsequent broken appointments within the 6-month period incur a fee of $40.00per appointment.
- Broken Appointment fees must be paid before any further appointments may be reserved.
Insurance
As a courtesy, our office is pleased to accept the assignment of benefits from your dental insurance carrier (primary insurance only). We ask that you carefully read your policy to be sure that you are fully aware of any restrictions that apply to the services provided. Please note that you are fully responsible for the full dollar amount of all fees charged, independent of insurance involvement.
Our courtesy services to you include:
- Filing your insurance within 24 hours of your visit and requesting payment of your benefit to our office, allowing you to pay only the coinsurance the day of service. Please note, if your insurance company will not send benefit payments directly to our office, a 30-day temporary payment arrangement will be made until you receive and transfer the benefit payment to your office account.
- Electronically filing your insurance to expedite your claim.
- Researching your dental insurance plan to advise you of benefits available to you.
- Re-filing your insurance a second time at 30 days and a final time at 60 days.
- Following the American Dental Association guidelines for coding procedures and filing insurance.
Our expectations of you as the owner of the policy:
- Payment of fees not covered by your insurance plan at the time the service is rendered.
- Understanding that the insurance policy belongs to you and we have no leverage to obtain payment from your insurance carrier.
- Taking responsibility for payment if the insurance company does not pay our office within 75 days.
- Keeping our office informed of any changes in your insurance coverage or employment.
Secondary Insurance: We do not accept the assignment of benefits from any secondary insurance carrier. We request that you pay any portion not covered by your primary insurance as services are rendered. If you have secondary insurance, we will provide you with the necessary forms so that you can submit for direct reimbursement from your secondary carrier.
Underpayment/Overpayment: We estimate your portion due on the date of service based on the information given to us by your insurance carrier. Once the final insurance benefit payment has been received, we will reconcile your account and bill or refund any difference.